We recognise that ongoing changes are occurring in the construction and civil engineering industry, such as changes in weather conditions or delays in site readiness for pouring. If you need to amend or cancel a scheduled booking for our site services, which include onsite testing, diamond drilling, training or a scheduled cube collection. Please call us on 01327 552077 or send an email to team@theomegagroup.co.uk as soon as possible.
Please note that if you amend or cancel a scheduled job with a minimum of one (1) working day's notice of the job start time, charges will be applied according to our terms and conditions, Section 33.1, as shown below:
Both types of trade accounts are available: credit accounts and pay-as-you-go accounts. Credit accounts and limits are subject to credit assessments, which are conducted on a case-by-case basis. All credit accounts come with a payment term of thirty (30) days (EOM), the end of the month.
Payment is required for pay-as-you-go trade accounts before testing and work starts.
We do not open trade accounts in the traditional manner. Trade accounts are opened based on a quotation for testing work or construction projects. If you decide to proceed with The Omega Group, you will receive a secure, unique account opening link along with your quote.
Completing our trade account application takes 2 to 5 minutes. Our accounts department conducts thorough checks on Directors and Companies, and usually opens trade accounts on the same day they are applied for.
Yes, you can use BACS or CHAPS as your payment method. The latest bank details, including the sort code and account number, can be found at the bottom of your invoice.
Please state your invoice number as the reference and send remittance to team@theomegagroup.co.uk
Yes, you can make payments up to 500 GBP. Payments are processed securely through Stripe, and a processing fee of two per cent (2.0%) will apply. Please call us on 01327 552077 to make a payment by card.
Please get in touch with our friendly accounts team for quotes, invoices, credit notes, or purchase/supplier ledger inquiries.
You can contact us by emailing team@theomegagroup.co.uk, or by calling 01327 552077. Please ensure that all invoice-related questions are submitted within fourteen (14) days from the invoice date.
Our technicians are available to meet our clients' specific needs and preferences, including working mornings, during the day, or at night on weekdays and weekends. Please note that notice is required for weekend testing.ger inquiries.
Need concrete testing on short notice? We can help! Contact us during office hours (9 AM - 5 PM, Monday to Friday) by calling 01327 552077, using our contact form, or emailing team@theomegagroup.co.uk.