Do I need a trade account?
Yes. Every job runs on a trade account, either Pay As You Go or credit. You can still ask for a quote first: the trade form comes afterwards. See clause 6 of our Terms.
Do I have to choose Pay As You Go or credit up front?
No. There is one trade form for both. Ask for credit on the form if you would like it; if credit is not approved, we open your account as Pay As You Go so you can still book.
Will your checks affect my credit rating?
No. We use soft searches with Creditsafe, Equifax, Experian, VIES, HMRC and Companies House. They do not show as hard searches on official records.
How do I pay?
By bank transfer (BACS or CHAPS) to the account shown on your invoice, or by card where we send a payment link. We do not accept cheques. See clause 34 of our Terms.
What if I disagree with an invoice?
Tell Client Services in writing within seven Business Days of the invoice date, with the invoice number and the reason. Any undisputed part is still payable on time, and an amount in genuine dispute is not sent for debt collection while we review it. See clause 35 of our Terms.
Who do I talk to about my account?
Our accounts team: accounts@theomegagroup.co.uk or 01327 552077, Monday to Friday, 9am to 5pm. More answers in our Billing & Accounts FAQ.