For Omega clients
Something not right on a test report?
Tell us the Group ID and what it should say. We check every request against our records, then reissue the corrected report.
- Takes about two minutes
- Several reports in one request
- Checked against our records
Thank you. Your correction request is in.
- 1We check it
Your request is checked against our sample records and the information sent with the cubes.
- 2We correct the report
The report is reissued as a new revision, and that revision replaces the earlier one. It goes to you and to everyone who normally receives that job’s reports.
- 3You hear back
We reply by email, and call if anything is unclear.
What can be corrected?
The details that describe the samples and where they came from: the site or project name, the pour location or element, the cast date, your order or PO number, the mix, strength class or supplier, the cube or sample marks, and who the report goes to.
Can a test result be changed?
No. Results are what our laboratory measured, so this form does not change them. If you think a result is wrong, please call us on 01327 552077 and we will talk it through, or raise it under our Complaints and Appeals procedure.
The same mistake is on lots of reports
Put every Group ID in one correction, separated by commas, for example 48213, 48214, 48220. We will apply the same change to each one. Use Duplicate when the change is slightly different for each report.
I cannot find the Group ID
Open Where is the Group ID? in the correction and tick I cannot find a Group ID. Tell us the site, the cast date and the cube marks, and we will find the report.
How do I stop it happening again?
Most corrections start with the information sent with the cubes. Check the site, pour location and cast date on the data sheet before the cubes leave site, and use the same order number each time.